Privacy policy

This policy explains how Warm Home View ("the Site," "we," "us," or "our") handles your personal information when you use our services, make a purchase from warmhomeview.com, or communicate with us. This includes how we collect, use, and share your data. "You" refers to you as the user, whether you are a customer, website visitor, or other individual whose information we've collected.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and sharing of your information as described here. If you do not agree, please do not use our Services.

SECTION 1 - Information We Collect and How We Use It

We collect certain personal data, either directly from you or through third parties. This may include:

  • Cookies: Automatically collected data to identify users and remember preferences for service provision and remarketing.
  • Usage Data: Information about how you interact with our Services.
  • Email, Name, Social Media Account(s), and Location: Information you provide voluntarily.

We never sell, rent, or share your personal information, except as outlined in this policy. You may choose to receive information or marketing offers from third parties, or to share your information with social networking sites. If you agree to such sharing, your personal information will be subject to that third party's privacy policy.

Not providing certain personal data may prevent us from offering our full services. You are responsible for any third-party personal data you publish or share through our service.

SECTION 2 - Your Consent

How we get your consent:
When you provide us with personal information for a transaction (e.g., placing an order, arranging delivery), we assume your consent for us to collect and use it for that specific purpose only. If we ask for your personal information for a secondary reason, such as marketing, we will directly ask for your explicit consent or give you an opportunity to decline.

How to withdraw your consent:
You can withdraw your consent for us to contact you or for the continued collection, use, or sharing of your information at any time by contacting us at support@warmhomeview.com.

SECTION 3 - Disclosure of Information

We may share your personal information if legally required to do so or if you violate our Terms of Service.

SECTION 4 - Shopify

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products. Your data is stored through Shopify's data storage, databases, and application on a secure server behind a firewall.

Payment Information:
If you choose a direct payment gateway, Shopify stores your encrypted credit card data in compliance with PCI-DSS. Your purchase transaction data is stored only as long as necessary to complete your purchase. You can review Shopify's Terms of Service and Privacy Statement for more information.

SECTION 5 - Third-Party Services

Generally, third-party providers we use will only collect, use, and share your information as needed to perform their services for us. However, certain providers, like payment gateways, have their own privacy policies regarding the information we must provide for your transactions. We recommend reviewing their privacy policies to understand how your personal information will be handled.

Be aware that some providers may be located in different jurisdictions, meaning your information might be subject to the laws of that jurisdiction (e.g., U.S. Patriot Act for transactions processed in the United States). Once you leave our site or are redirected to a third-party website, our Privacy Policy no longer applies. We are not responsible for the privacy practices of other sites.

Google Analytics:
We use Google Analytics to understand website visitors and page views.

SECTION 6 - Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Credit card information is encrypted using SSL technology and stored with AES-256 encryption. While no internet transmission is 100% secure, we adhere to PCI-DSS requirements and industry standards.

SECTION 7 - Cookies We Use

Here is a list of cookies we use, with options to opt out:

  • _session_id: A unique, sessional token that allows Shopify to store session information.
  • _shopify_visit: No data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record visits.
  • _shopify_uniq: No data held, expires midnight (relative to the visitor) of the next day, counts visits by a single customer.
  • cart: A unique token, persistent for 2 weeks, stores cart contents.
  • _secure_session_id: Unique, sessional token.
  • storefront_digest: Unique token, indefinite, used if the shop has a password to determine visitor access.
  • PREF: Persistent for a very short period, set by Google, tracks who visits the store and from where.

SECTION 8 - Age of Consent

By using this site, you confirm you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent for your minor dependents to use this site.

SECTION 9 - Changes to This Privacy Policy

We may modify this privacy policy at any time, so please review it regularly. Changes take effect immediately upon posting on the website. If material changes are made, we will notify you so you are aware of what information we collect, how it's used, and when it's shared. If our store is acquired or merged, your information may be transferred to the new owners.

Questions and Contact Information

For questions about our privacy practices, this Privacy Policy, or to exercise your rights regarding your personal information (access, correction, amendment, deletion, or complaint), please contact our Privacy Compliance Officer at support@warmhomeview.com.

Contact Information:

 Business Name: Warm Home View

 Email: support@warmhomeview.com

 Phone: (864) 881-1206

 Customer Service Hours: Mon - Fri, 9:00 AM - 5:00 PM EDT